Refund policy

Return & Refund Policy Zarwah Store

Overview

Zarwah Store wants every order to arrive correct and in working condition. Because our products are electronics and small gadgets, returns and refunds are only accepted when an item is Not As Described on arrival. We do not accept returns for change of mind, and we do not cover damage or malfunction caused after delivery.

Eligible for Return or Refund

Your order qualifies for a return, replacement, or refund only if it falls under one of these cases:

1. Wrong Item Received

You ordered one product and received a different one.

2. Item Damaged on Arrival

The product arrives physically broken, cracked, or visibly damaged due to shipping or handling.

3. Item Defective on Arrival

The product does not power on, does not function as advertised, or is missing a core feature from the very first use.

4. Missing Parts or Accessories

The box arrives without an item listed in "What's in the Box" on the product page.

Proof required: All claims must include a clear photo or unboxing video showing the issue. Claims without proof cannot be processed.

Not Eligible for Return or Refund

The following situations are not covered:

  • Change of mind after placing or receiving the order
  • Item stopped working after normal use, over time, or due to wear and tear
  • Damage caused by misuse, drops, water exposure, or incorrect charging
  • Item opened, used, and found to be in working condition (no defect present)
  • Claims made without photo or video evidence
  • Claims reported after the replacement window has closed

Electronics can be sensitive to handling and usage conditions. Once a working item leaves our facility undamaged, we are not responsible for issues caused after delivery.

How to Report an Issue

  1. Contact us on WhatsApp at +971566432139 within 7 days of delivery
  2. Provide your order number
  3. Attach a clear photo or short video showing the wrong item, damage, or defect
  4. Our team will review and respond within 24–48 hours

Resolution

Once a claim is approved, Zarwah Store will offer one of the following:

  • Free replacement of the same item, or
  • Full refund of the amount paid

Since orders are Cash on Delivery, approved refunds are processed via bank transfer or mobile wallet, coordinated directly with the customer after approval.

Timeframe

All claims must be reported within 7 days of delivery. Claims submitted after this window will not be accepted.