Terms of Service

Welcome to ZARWAH SHOP. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (the "Services"). By accessing or using the Services, placing an order, or otherwise using our store, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order with us. By using the Services, you confirm that you meet this requirement or have the consent of a parent or guardian.

2. Products and Pricing

Product Descriptions

We make every effort to display product details, images, and specifications accurately. Minor variations in color, size, or packaging may occur due to manufacturing or photography.

Pricing

All prices are listed in Saudi Riyal (SAR) and are subject to change without prior notice. Prices displayed at the time of order confirmation are final for that order.

Availability

Products are subject to availability. We reserve the right to limit quantities, discontinue a product, or refuse an order at our discretion.

3. Orders and Payment

Order Placement

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Cash on Delivery

Orders are fulfilled on a Cash on Delivery (COD) basis unless otherwise stated. Payment is made directly to the delivery agent at the time of delivery. We do not collect or store card or bank payment details for COD orders.

Order Confirmation

An order confirmation does not guarantee product availability. We will contact you if any issue affects your order.

4. Shipping and Delivery

Shipping timelines, coverage areas, and delivery terms are outlined in our Shipping Policy, which forms part of these Terms.

5. Returns and Refunds

Returns, replacements, and refunds are governed by our Return and Refund Policy. Please review it before placing an order, as it outlines which cases are eligible for a claim.

6. User Conduct

When using our Services, you agree not to:

• Provide false, inaccurate, or misleading information
• Use the Services for any unlawful purpose
• Attempt to interfere with the security or functionality of the website
• Place fraudulent orders or misuse the Cash on Delivery system

We reserve the right to refuse service, cancel orders, or restrict access to any customer who violates these Terms.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of ZARWAH SHOP or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law, ZARWAH SHOP is not liable for any indirect, incidental, or consequential damages arising from your use of the Services or products purchased through the Services. Our total liability for any claim related to a product or order is limited to the amount paid for that order.

9. Third-Party Services

Our website is powered by Shopify and may use third-party services for hosting, payment coordination, analytics, and delivery. We are not responsible for the practices or performance of these third parties beyond what is disclosed in our Privacy Policy.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal and operational reasons. The updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from these Terms or your use of the Services will be subject to the jurisdiction of the competent courts of Saudi Arabia.

12. Contact

For questions about these Terms of Service, contact us at zarwah1257@gmail.com or Street Number 09, Al Yarmuk, Riyadh, Saudi Arabia.